Analyst III/ Sr. Analyst, Retail Ops

COMPANY OVERVIEW

As the nation’s largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we’re accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Analyst III: Expected salary range of $68,800 to $86,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Sr. Analyst:  

Expected salary range of $74,400 to $93,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst III or Senior Analyst.

PRIMARY PURPOSE OF POSITION

The Analyst III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst III is responsible for subject matter expertise and problem resolution in the assigned business function areas. The Analyst III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs, including system testing and peer training on new projects/technology.

The Senior Analyst is responsible for leveraging subject matter expertise in the daily execution of their team’s work processes, for handling complex issues and escalations, and for exceptional communication and change management both within their work group and with internal and external stakeholders. The Senior Analyst is also responsible for driving process improvement and system enhancements, often collaborating with project groups, Information Technology and cross-functional teams. 

PRIMARY DUTIES AND ACCOUNTABILITIES: Analyst III  

• Ensure Effortless Customer Experience Performing Operational Duties: (Operational Excellence) Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
• Problem Solving and Issue Resolution: (Problem Solving / Analytics) Exercise independent judgment and analytical abilities, leveraging subject matter expertise, to investigate discrepancies in work processes. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed
• Cross Functional Communications: (Operational Excellence) Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Interface with internal and/or external customers in handling and resolving inquiries as needed. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt and support Change Management activities.
• Projects, Improvements, and Innovation: (Process Improvements / Projects) Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology, and cross-functional teams for key deliverables. Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.
• Comprehension/Adherence of Policies and Controls: (Operational Excellence) Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.

PRIMARY DUTIES AND ACCOUNTABILITIES: Senior Analyst 

•  Ensure Effortless Customer Experience Performing Operational Duties (Operational Excellence): Responsible for one or more of the following functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support. 
• Cross Functional Communications (Operational Excellence): Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information and system and process improvement opportunities. Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer. Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups. Adopt, support and promote change management activities. Interface with internal and/or external customers in handling and resolving inquiries as needed.
• Projects, Improvements, and Innovation (Process Improvements/Projects): Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions. Leverage subject matter expertise in working with project groups, Information Technology and cross-functional teams for key deliverables. Identify and create business requirements for enhancements to systems and existing processes, based on understanding and evaluating business needs. Develop test scripts for business processes, system enhancements and bug fixes as needed.
• Problem Solving and Issue Resolution (Problem Solving/Analytics): Exercise independent judgment, analytical abilities, and leverage subject matter expertise to investigate discrepancies in work processes. Take necessary actions to resolve issues, including working with other functional teams as needed. Compare and evaluate alternatives, using discretion to select and execute appropriate course of action to fully resolve customer issues (such as courtesy credits), working with other functional teams and leveraging alternate technologies as needed.
• Comprehension/Adherence of Policies and Controls (Operational Excellence): Maintain an understanding of business, contractual, regulatory, and market policies/tariff and ensure assigned workflow processes are aligned. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.

MINIMUM QUALIFICATIONS: Analyst III  

• Bachelor’s Degree + 2 yrs. work experience required; or 6+ yrs. combination of education and relevant work experience.
• Minimum: Advanced computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
• Ability to communicate effectively and professionally, with internal and external parties as required.
• Established analytical and problem-solving skills.
• Customer service orientation, serving internal and external clients.
• Excellent attention to detail.
• Capable of working independently and as a team member.
• Strong organizational and time management skills – ability to organize and prioritize a fast-paced, heavy workload.
• Ability to adapt to changing markets, systems, and processes.
• Ability to obtain and analyze data with general supervision and can reason through scenarios to suggest course of action or remediation.
• Has acquired a high-level understanding of the group’s overall processes, with process improvement in mind. (Challenge the status quo)

MINIMUM QUALIFICATIONS:  Senior Analyst  

• Bachelor’s degree with 3+ work experience required; or 6+ years combination of education and relevant work experience.
• Advanced skills with Microsoft Office applications (Word, Excel, PowerPoint and Access)
• Ability to communicate effectively and professionally with internal and external parties as required.
• Can obtain and analyze data independently and can reason through complex scenarios to suggest course of action or remediation.
• Effectively communicate with, develop and maintain professional relationships with internal and external customers.
• Excellent attention to detail knowing others will depend on it being correct.
• Works independently and as a team member.
• Strong organizational and time management skills – ability to organize and prioritize a fast-paced, heavy workload.
• Adapts to changing markets, systems, and processes.
• Works in tight deadlines and shifting priorities but continues to be organized and methodical.
• Proactively seeks out and identifies root causes and facilitates issue resolution.

PREFERRED QUALIFICATIONS: Analyst III  

• Bachelor’s degree in Business Administration, Accounting, Finance, Management, Management Information Technology or Supply Chain management 
• Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems. 
• Working knowledge of UDC/ISO/LDC market EDI transactions 
• Advanced skills in Microsoft Access and/or SQL database query development.

PREFERRED QUALIFICATIONS: Senior Analyst   

• Bachelor’s degree in Business Administration, Management, Accounting, Finance, Management Information Technology or Supply Chain Management.
• Prior experience in the retail energy industry and/or regulated energy industry.
• Prior experience in using CRM and/or Order-to-Cash workflow systems.
• Working knowledge of UDC/ISO/LDC markets and/or EDI transactions.
• Intermediate technical acumen in SQL, business applications and/or new technologies.