Field Service Technical Advisor

About Powin:

Powin Energy is a leading producer of utility scale modular battery energy storage system (complete with a patented, advanced, cloud-based monitoring/control system). That means we build power plants out of batteries that put coal and gas generators out of business and enable sustainable viability for renewable energy sources like solar and wind.

Powin is, and will continue to be, one of a handful of companies that will provide the equipment necessary to make this happen. Powin has distinct competitive advantages: cost-effectiveness; reliability; scalability; deploy-ability; and operational sophistication. Every day we work to ensure that we maintain these competitive advantages and our position as a global leader in providing turnkey, battery energy storage solutions for utility-scale, commercial and industrial, and microgrid applications.

Summary:

The Field Service Technical Advisor will be responsible for providing expert guidance and coordination of Powin’s Battery Energy Storage Systems (BESS) equipment and systems. This position will work on-site with Powin’s customers and Authorized Service Provides (ASPs) by leading, addressing, and ensuring resolution of all work order (WO) activities.

Job Details:

• Coordinate activities with Powin customer, third-party vendors, and internal workgroups to ensure safety while troubleshooting, conducting inspections, and resolving activities assigned to work orders
• Support the execution of preventive and corrective maintenance field work
• Provide on-site leadership and support for ASPs
• On-site customer focused representative; answering technical questions pertaining Battery Energy Storage System (BESS) and all field work
• Lead daily on-site job safety analysis (JSA) tailgate meeting as per JSA/WO scope
• Accurately register and code all work performed on-site, including all associated parts consumption and troubleshooting analysis, into Powin field service database as per JSA/WO or any other requested and assigned field work
• Complete and submit all required documentation and reporting, including daily reports, checklist, field reports, scheduled service reports, and quality issue reporting
• Work directly with HVAC, Fire Suppression System (FSS), Power Conversion System (PCS) and other OEM equipment certified technicians
• Ensure Powin’s quality standards are met
• Interface with back-office engineering as required
• Assist with spare parts inventory management and logistics
• Complete (RMA) Return Material Authorization, as required, as per RMA published processes
• Support the development and revision of all service documentation
• Lead field-level emergency response teams, as per Powin emergency response procedures, including the active feedback to all JSA creation
• May provide Level 3 training for both Powin employees and ASP teams as a train-the-trainer program
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Electrical Engineering, Certified Electrician, or equivalent electrical experience. Renewable energy industry experience (wind turbine, solar, battery energy storage or equivalent electrical power) preferred
• Ability to use electrical test equipment such as digital multimeter, meggers, and multi-process calibration equipment
• Working knowledge and experience operating under OSHA, NFPA 70E, and 70B
• Ability to read electrical and/or mechanical drawings and specifications and understand terms and conditions of project/site LTSA and Warranty contracts
• Strong computer skills with MS Office software (including Word, Excel, Outlook, Project, Power Point), Jira, Confluence, and other collaboration and project management tools
• Agility with learning new software; Linux and Putty experience a plus
• Demonstrated ability to build positive partnerships and work collaboratively with customers, members of a project team, contractors, and subcontractors
• Excellent verbal and written communication, time management, and organizational skills
• Experience in working with voltages exceeding 1000VDC and working with PPE rated to CAT4
• Knowledge and experience with SCADA protocols (i.e., DNP3 and Modbus)
• Working knowledge of Windows operating systems, SEL PLCs, Relays and meters, SCADA, Ethernet switches, media converters (fiber and serial) and digital Input/output devices is a plus
• Demonstrated experience in customer-focused problem solving
• Ability to assist in periodic on-call technical support
• Excellent communication and documentation skills
• This is a traveling position working from customer locations. May require ability to travel up to 4 weeks in duration

Physical Demands and Work Environment:

The below is intended to describe the general requirements for work performed in this role. It is not intended to be a complete list of all physical demands and work environment required of personnel in this role. Duties and responsibilities may be added or changed as deemed appropriate by management.

• Ability to wear required Personal Protective Equipment (PPE) such as those rated to CAT4
• Frequently required to: stand; walk; balance; and stoop, kneel, or crouch
• Ability to lift and/or move up to 50 pounds
• Visual acuity for close, distance, color, peripheral, depth perception, and ability to adjust focus
• Must use hands and fingers to feel; reach with hands and arms; speak; hear, and be exposed to high and low temperatures
• Ability to monitor and manage work in variable weather conditions

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws.  The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law. 

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.