SALES SUPPORT ANALYST II

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.

Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.

Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

Generally, facilitates and supports direct and/or indirect sales activities. Performs essential pre-deal tasks to support and manage the initial deal request for the sales team.

Reporting into the Sr. Manager of Sales Support and Account Management, the role requires self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

Job Duties & Responsibilities

• Primary role will be supporting the Originators in the California market by assisting in the day-to-day management and support of prospective and existing power end use customers.
• Price customer hedges for power commodities, in addition to environmental products via frequent communication with the Trade desks.
• Ensure detailed and accurate capture of customer transactions in systems of record along with retail TCs and back office.
• Develop and maintain strong relationships with back office and IOUs in CAISO.
• Request usage data, load profiles and work with back office to ensure all accounts are enrolled timely for additional load/customers.
• Maintain strong commercial mindset and proactive customer care to maximize margins, retention rates and customer satisfaction.
• Engage with stakeholders across the life-of-a-deal on both Shell Energy Solutions and Shell Energy North America including SMEs in Trading, Origination, KYC, Credit, Finance, Contracts, IT, Scheduling, Risk, Back Office and Settlements.
• Partner with C&I Origination to build and maintain productive relationship with customer base.
• Strong collaboration with Trading, staying abreast of market pricing conditions and drivers of market changes.
• Effective communication with accounting functions to resolve any invoicing concerns.
• Other duties may include supporting other markets as needed.

Essential Skills & Experience

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree and/or 3+ years of relevant experience in the Energy industry.
• Experience with proven results in the Retail Energy sector.
• Good communication skills, written and oral, for example ensuring sales agents are kept informed of any delays in turning around pricing requests, or outlining the rationale behind a decision not to approve credit for a customer.
• Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
• Excellent attention to detail
• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills
• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships
• Self-motivated with the desire to consistently improve performance and gain further knowledge
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills

LOCATION & WORK SCHEDULE

• Required to be in-person in San Diego, CA through a hybrid workplace environment.

Benefits Of Working With Shell Energy

• Competitive Compensation
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more!

SHELL ENERGY VALUES

Shell is a company with shared values. Honesty, integrity, and respect aren’t simply a strapline: they are part of everything we do. What’s more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

• Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.