Services Analyst – IT

Company Overview As the nation’s largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we’re accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.

Expected salary range of $95,400 to $106,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose Of Position

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

Primary Duties And Accountabilities

• Perform, document and assist in planning work activities relating to IT service portfolios or products in support of our business partners. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager.
• Maintain engagement with business and IT partners.
• Assist less experienced personnel.
• Proactively build business/IT knowledge to provide solutions.
• Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model.

Minimum Qualifications

• Bachelor’s degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.
• Proficient in Microsoft Excel
• Knowledge of utility business practices and processes
• Strong problem solving skills
• Excellent communications skills (written and verbal)

Preferred Qualifications

• ServiceNow Administration and/or Development experience
• Reporting and/or Performance Analytics experience
• Experience in one or more modules within ServiceNow Platform will be a big plus (ITSM, ITBM, ITAM, HRSD, GRC)
• Experience in ServiceNow Integration and/or Apigee/Boomi will be a plus