Retail Specialist

Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable.

At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we’re looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better.

If you’re excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!

The Retail Specialist Position

Sunnova Energy is seeking a Retail Specialist to manage the day-to-day logistics for our growing Retail Program. This position will work closely with our internal partners to design and execute reporting, manage program accounting, and improve internal processes.

The candidate will be responsible for designing and executing reporting to various stakeholders, external partners, internal leadership, and more. The Specialist will also work closely with the Marketing Manager, Retail Partnerships to generate and maintain various landing pages, lead routing and program fees. The candidate will analyze data to provide strategic recommendations to increase sales conversions and lower cancellation rates.

Retail Specialist Responsibilities

Design and execute reporting dashboards in SalesForce and other reporting software

Distribute reporting for internal and external partners, dealers, etc.

Work closely with Sunnova’s Accounting department regarding dealer costs and payment schedules

Work closely with Lead Management team to execute Program Fees to dealers, and reporting to internal stakeholders

Manage the program commission payout schedule, including recordkeeping of systems with paid out commissions.

Work with our internal IT department to resolve any inefficiencies and provide suggestions for process improvements

Consolidate data from various vendors and turn into digestible reporting with clear action items and takeaways

Ensure we maintain compliance with partners regarding licensing and/or insurance documents

Execute and manage reporting for all marketing mediums, delivering reporting on lead generation sources and key marketing metrics

Work closely with the Marketing Manager, Retail Partnerships to manage landing pages, lead routing, and event materials

Assist with onboarding new partners and/or individual reps to Retail Program

Provide recommendations to increase sales conversion and reduce cancelations based on various data sources including sales and conversion metrics, consumer survey data, and dealer feedback

Enhance internal processes by increasing automation and speed to scale

Review and analyze NPS survey responses to provide strategic recommendations for resolving pain points in customer experience

Minimum Requirements

Bachelor’s degree with emphasis on marketing or business.

3+ years of marketing or business experience

Strong analytical skills

Strong knowledge of Excel

Strong knowledge of SalesForce reporting and dashboards

Excellent project management and organizational skills

Preferred Qualifications

• Experience with managing invoicing and financial accounting
• Retail experience
• Residential solar energy services experience

Additional Knowledge, Skills And Abilities

Detail-oriented

• Strong customer focus
• Strong communication skills
• Strong knowledge of Excel
• Ability to adjust to changing demands and shifting priorities

Working Conditions

• Open-office environment or Remote-office environment

Physical Requirements

• Extended periods of time working at computer workstation

Benefits

Sunnova offers a generous employee reward package that includes:

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation & annual bonus
• Paid time off, including 10 holidays and Paid Parental Leave
• Cell phone allowance for many roles
• Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
• Complimentary garage parking in Houston

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.