The Role
What’s the job?
The Quality & Process Control Manager will be accountable to ensure the Quality Management System (QMS) is implemented per requirements and to report areas of concern to Management. The incumbent will be expected to ensure the plant remains in full compliance with all regulatory and ISO requirements as they pertain to the plant and/or plants, customer specifications, and corporate quality policies. This position will also be responsible for reducing waste via process implementation and improvements, training programs, documentation, and manufacturing planning following the WCM methodology.
Essential Functions:
50% of the time:
- Implementation and oversight of a Quality Management System that operates in compliance with corporate quality policies and procedures, and relevant regulatory requirements and industry guidance, including:
- Implementation of document control and review/approval of controlled documents
- Implementation of change management and review of all change controls
- Implementation of supplier quality management and performance of supplier audits as appropriate
- Robust root cause analysis and CAPA
- Management of internal/external (regulatory, customer, supply chain) audit requirements
- Ensure adequate Training Program is in place
- Implementation/oversight of material and product testing and review/approval of QC testing
- Implementation of Quality Risk Management in relevant aspects of the QMS
- Manage site QA laboratory and its functions
30% of the time:
- Manage a team responsible for ensuring high-quality integrity of all products/processes.
- Ensure robust root cause analysis investigation and CAPA for deviations and nonconforming products.
- Develop both strategic and tactical plans for quality culture development.
- Manage process implementations and improvements using WCM methodologies.
10% of the time:
Customer Management, including:
- Facilitate/host customer audits as the management representative.
- Ensure robust and effective corrective action to customer audit observations.
- Manage claims for CBI group and process per policies/procedures.
- Partner in the resolution of Quality Issues and requests for information by initiating effective interdepartmental communication.
10% of the time:
Managing workforce
- Manage the Quality Department
- Provide Leadership to Department Employees
- Develop Priorities, Assign Responsibility, Monitor Performance and Provide Training
Requirements
What do you bring?
- A bachelor’s degree in Engineering, Operations, or equivalent required
- Minimum five years of experience with product or process engineering or related activities with a track record of product improvement and commercialization
- Minimum three years of supervisory experience is required
- A strong knowledge of quality standards ISO9001 is required
- Knowledge of statistical methods and tools, physical analysis methods, production methods, process standards, and quality standards is required
- Strong analytical and problem-solving skills and experience in a systematic approach to problem-solving and continuous improvement
- Extensive experience with Microsoft Office Suite and statistical analysis software is highly desired
- Ability to build and develop teams to achieve specified goals and to be self-sufficient
- Must be able to influence without authority to accomplish change on the plant floor
- Must have the capacity to develop efficient and effective exchanges with others. Ability to provide oral and written information in a clear, open transparent, and timely manner. It also requires the capacity to listen to others to allow the most efficient and constructive communication and exchange of ideas. Demonstrates the capacity to understand others’ points of view (needs, values, centers of interest, connections, aspirations, etc.) which, in turn, enables effective negotiation, influence, and/or persuasion.
About Us
Why work for us?
At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.
Being a worldwide leader in light and sustainable construction, Saint-Gobain/CertainTeed designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Groups commitment is guided by its purpose, Making the World a Better Home.
Legal Statement
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Benefits
What are our perks?
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
- Excellent healthcare options: Medical, vision, prescription & dental
- Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
- Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
- Tuition Reimbursement: Continuing education for every season of your career
- Pet Insurance options: Insurance plan & prescription discount program for your furry friends
- Employee Recognition Programs
- PerkSpot: Our exclusive one-stop online discount marketplace
- LiveWell: Rewarding you for living a healthy lifestyle
Job Reference: USA08525