Overview:
When you join Willowick, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities:
As an Assistant Community Manager with Willowick, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:
- Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
- Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
- Complete lease/renewal paperwork to ensure completion to company standards
- Ensuring the smooth running of our community in a fast-paced environment
- Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
- Maintain effective on-site staff through coaching and mentoring as needed
- Work with leasing staff to ensure that leasing/marketing goals are met
- Adheres to Willowicks established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
- Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
- Processes resident move-outs by reviewing lease terms and notice requirements
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
- Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor
- Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the communitys performance, and responding to owner requests as needed
Qualifications:
Minimum Requirements include:
- High school education or equivalent from accredited institution
- Two or more years prior experience in property management or in a related industry preferred
- Intermediate knowledge of Microsoft Office
- Knowledge of basic accounting practices
- Excellent verbal and written communication skills
Closing:
Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.
Visit www.willowick.com or www.hines.com for more information.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.