ACCOUNT MANAGER II

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap – a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also have set out to deliver the very best experience to our customers across all our channels.

Shell Energy Solutions’ mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.

Going above and beyond for our customers is what we’re all about and we have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?

WHERE YOU FIT IN

The Account Manager II role is a key position on the Shell Energy Solutions’ Sales Support team. This position has oversight of SES’s Platinum Brokers and key Commercial and Industrial Accounts. Liaisons with Sales, Marketing, and Products on recommended marketing strategies to best serve our commercial customers. The position will manage internal employee and external partner relationships.

Reporting into the Sr. Customer Support Manager, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

Job Duties & Responsibilities

• Cultivate strong relationships with assigned Brokers/Customers and facilitate any cross-selling opportunities with other business lines, e.g., Demand Response, Renewables and Solution Sales, etc.
• Serve as the single point of contact for all matters related to assigned key Brokers and Customers, e.g., manage on-boarding and renewal activities, maintain accurate client meter list, oversee any changes to existing contract terms, provide required reporting, track enrollment transactions, ensure proper invoicing and manage other general inquiries/issue resolution, etc.
• Develop a thorough understanding of product/service offerings and retail power agreements (Broker agreement, MSA and TCs, etc.).
• Possess a high-level understanding of market structure for ERCOT, Northeast and CAISO.
• Provide recommendations and guidance to advance Shell core values and provide industry-leading client experience.
• Support the ongoing development of Broker engagement and loyalty strategies.
• Manage all escalated internal/external complaints and issues.
• Other duties as assigned

Essential Skills & Experience

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business, marketing, or operations.
• 3 – 6+ years of Retail Energy experience, specific experience in the B2B retail energy space is a plus.
• Knowledge of ERCOT, PJM, MISO, NYISO, NE-POOL, PUC and/or TDSP/TDU standards
• Knowledge in SalesForce and Intelometry technology is a plus
• Good communication skills, written and oral
• Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks.
• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
• Excellent attention to detail
• Proficient use of Microsoft Office programs including Word, Outlook, PowerPoint and strong Excel skills
• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail
• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships
• Self-motivated with the desire to consistently improve performance and gain further knowledge
• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills

LOCATION & WORK SCHEDULE

• Required to be in-person in Houston, TX through a hybrid workplace environment

Benefits Of Working With Shell Energy

• Competitive Compensation
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Disability Programs (STD & LTD)
• Employee Basic Term Life Insurance
• Generous Vacation & Company Holidays
• Flexible hybrid working schedule
• Training and coaching
• Tuition Reimbursement
• Paid Parental Leave
• And much more!

SHELL ENERGY VALUES

Shell is a company with shared values. Honesty, integrity, and respect aren’t simply a strapline: they are part of everything we do. What’s more, Shell is an equal opportunities company, and we place the highest possible value on the diversity of our people and our inclusive approach. Join us and you’ll belong to a world where you are proud of your achievements and propel your career with global opportunities. We care deeply about fostering a truly diverse workplace.

• Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.